Privacy Policy

Welcome to Sri Ganesh Residency. We value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, process, and disclose your data when you visit our website, book rooms, or interact with our services.

To provide you with seamless room booking and hospitality services, we may collect the following types of information:

• Personal Identity Details: First Name, Last Name, and email address.
• Contact Details: Phone/mobile number.
• Booking Parameters: Dates of check-in and check-out, selected room types, check-in times, and guest counts.
• Payment Transaction Data: While credit card processing is handled securely by our payment gateway partner (Razorpay), we store transaction reference IDs, status, and deposit amounts locally to confirm bookings.

We use the gathered information to:

• Process and confirm your hotel reservations.
• Generate and send booking receipts or confirmation slips, including automated WhatsApp notifications and invoice emails.
• Communicate with you regarding check-in updates, arrival instructions, or concierge inquiries.
• Settle transactions and prevent fraudulent bookings.

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted partners essential to our operations:

• Payment Gateways: Razorpay processes payments securely. Your credit card details do not pass through or reside on our servers.
• Messaging Providers: Services that facilitate automated WhatsApp confirmation receipts.

We adopt industry-standard data collection, storage, and processing practices, alongside security measures, to protect your personal details against unauthorized access, alteration, disclosure, or destruction.

6. Contact Information

If you have any questions about this Privacy Policy or our practices, please contact us at: